How can we help you?
Answers to the most common questions about our online video appointments and signed digital doctor’s notes. Can’t find what you need? Our support team is one message away.
Frequently asked questions
We offer video appointments with qualified healthcare providers and provide legitimate, signed digital doctor’s notes if deemed clinically appropriate. Our service is designed to be affordable, hassle-free, and accessible without the need for insurance.
Choose the service you need, complete a short health questionnaire, and pick a convenient time slot online. You’ll then be connected with a qualified provider for your consultation — no referral required.
No. Our service works entirely without insurance. You pay one simple, upfront fee for your consultation and note — with no claims to file and no hidden costs.
A qualified healthcare provider reviews your questionnaire, discusses your symptoms and how long you’ve been unwell, and determines whether medical documentation is clinically appropriate for your situation.
If a note is issued, it’s delivered electronically — typically by email or through your secure account — as a signed digital PDF you can download and share right away.
Notes are issued by verified providers and are widely accepted by employers and educational institutions. Acceptance can vary by individual policy, so it’s always sensible to check any specific requirements.
Pricing is affordable and shown upfront before you confirm, with no insurance required. We offer a single-visit option as well as an annual package for unlimited notes throughout the year. You’ll always see the exact cost before you pay.
Many appointments are available the same day, and in many cases you can complete your consultation and receive your note within minutes — subject to provider availability and clinical approval.
Follow-up consultations are available whenever you need further review. Simply book another appointment and let the provider know it’s a follow-up so they have your context.
Yes. We use encrypted systems and follow strict confidentiality and data-protection standards to keep your personal and medical information private at every step.
Our support team is always happy to help. Reach out by email or create a support ticket and we’ll get back to you as soon as possible.
Still have questions?
Our friendly support team can help with appointments, notes, billing, and anything else you need.